Amadeus is expanding the capabilities available through the iHotelier^® Central Reservations System (CRS), enabling hotels to offer embedded travel protection within the booking experience, enhance guest confidence and unlock new ancillary revenue opportunities. 

Amadeus Travel Protection, already deployed with travel sellers and some of the world’s largest airlines, will now be available to hotels to offer directly to travelers through iHotelier. The protection capabilities help travelers gain greater confidence at the point of purchase while creating an additional revenue opportunity for hoteliers. Because protection is embedded within the booking experience, hotels can introduce these services without needing to build, manage or administer a travel protection program themselves. 

Peter Altmann, Vice President, Mobility and Travel Protection, Amadeus, says: “We are continuing to expand Amadeus Travel Protection beyond our traditional customer base, allowing hotels to create more value from the booking experience while responding to the evolving needs of their guests. Bringing Amadeus Travel Protection into iHotelier gives hoteliers a new way to offer travelers greater confidence when booking, while creating additional revenue opportunities without adding operational complexity. It also brings a proven Amadeus capability into hospitality, connecting more of the traveler journey.”

More choice and confidence for travelers

Amadeus Travel Protection is launching in iHotelier with two complementary providers: Sensible Weather, which provides automated, parametric Weather Guarantees that compensate travelers when qualifying weather conditions impact their stay, and battleface, which provides embedded travel insurance including emergency medical and cancellation coverage. 

With Sensible Weather, guests still travel as planned and receive automatic compensation if qualifying weather conditions occur during their stay, eliminating paperwork, claims submissions and long waiting periods. Hotels offering the Sensible Weather Guarantee receive a revenue share for every Guarantee sold, and have reported an 11% average increase in booking conversion from the integrated offer, and a 2% reduction in cancellations. Guests may receive up to a 100% refund when qualifying disruptive weather impacts their stay. 

Nick Cavanaugh, CEO and Founder, Sensible Weather, comments: “Guest expectations continue to evolve, and travelers increasingly value products that remove uncertainty from their planning. The Weather Guarantee allows hotels to offer an additional layer of reassurance, knowing that if adverse weather impacts their trip, guests are automatically compensated. This not only helps deliver a better guest experience but also encourages booking confidence and loyalty, creating tangible value for both guests and hotel businesses.”

Through battleface, travelers can choose insurance protection for unexpected events including trip cancellations, travel delays, medical emergencies and lost baggage. Beyond insurance coverage, travelers have access to 24/7 emergency assistance, helping them find medical care, coordinate treatment and navigate unexpected situations while away from home. With insurance solutions available to eligible travelers from the US, UK, EU, Canada and Mexico, battleface combines flexible insurance options with practical support when travelers need it most.

Sasha Gainullin, CEO of battleface, adds: “Travel insurance should be easy to buy and relevant to the trip you’re taking. Working with Amadeus allows us to offer travelers insurance options directly within the hotel booking experience, making it easier to find protection that suits their needs. For hotels, it’s a simple way to offer something useful to their guests while creating an additional revenue opportunity.”

Expanding the value of iHotelier

By bringing Amadeus Travel Protection into iHotelier, together with the new complementary providers, Amadeus is bringing an established solution into its hotel technology ecosystem. Hotels can offer multiple protection options through a single framework, with automated weather guarantees and traditional travel insurance available today.

For hoteliers, these new capabilities support two sides of the booking experience: giving travelers greater peace of mind when making their plans while creating new opportunities for hotels to generate ancillary revenue and enhancing the direct booking experience. Travel protection services and claims are managed directly by the provider, reducing the operational burden on hotel teams. 

The expansion reinforces Amadeus’ continued development of iHotelier and expands the range of services hospitality customers can offer travelers as part of the booking experience.

About Amadeus

Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet. 

As the system of record in travel, our technology powers the travel and tourism industry, enabling airlines, airports, hotels, travel sellers and partners to operate at global scale. Built on decades of industry expertise, our open platform connects hundreds of systems and workflows across the end‑to‑end journey, helping the industry respond to evolving traveler expectations and transforming how travel works. 

Amadeus integrates innovative and transformational technologies – from artificial intelligence and cloud computing to biometrics and advanced data capabilities – seamlessly and at scale across the travel ecosystem. As the embedded and neutral execution layer, we orchestrate the AI enabled travel ecosystem to make travel work smarter. By connecting suppliers, sellers and digital assistants to trusted, dynamic travel data, AI reinforces and augments the Amadeus platform. 

We are also committed to making travel a force for social and environmental good, working collectively with partners to help protect the people and places we visit and ensure travel continues to have a positive impact on the world.

With a truly diverse workforce spanning more than 150 nationalities, Amadeus brings together deep technology expertise and a passion for travel. 

We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC, and have been recognized by the Dow Jones Best-in-Class World Index for 14 consecutive years.

Amadeus. It’s how travel works better.

Learn more about Amadeus at www.amadeus.com.

About Sensible Weather

Sensible Weather is the global leader in embedded weather protection. Through its flagship Weather Guarantee product and Insurance Platform, Sensible enables travel and hospitality brands and insurance partners to offer customizable weather protection that reimburses customers when qualifying weather occurs. Founded in 2019, Sensible has sold more than 1,000,000 Weather Guarantees and is backed by leading organizations across hospitality, climate science, and technology, including the National Science Foundation, Infinity Ventures, Amex Ventures, and the PGA of America. The company was recently named to Fast Company’s 2025 Most Innovative Companies in Travel & Hospitality list and Condé Nast Traveler’s 2025 Bright Ideas in Travel list. Learn more at sensibleweather.com.

About battleface

battleface is a global travel insurance company providing flexible insurance solutions for travelers and travel businesses. Through its technology platform, battleface enables travel companies to integrate insurance directly into their booking experiences, offering relevant protection based on their customers’ needs.

Operating across multiple international markets, battleface works with established insurance carriers and provides global customer support, claims administration and emergency travel assistance through Robin Assist.

Learn more at www.battleface.com.